Reference

Privacy Policy for your Indonesia account

DANA, OVO, GoPay and QRIS records, login devices and lobby activity are handled under this Privacy Policy before you open your account.

DANA data handlingOVO account checksGoPay record careQRIS privacy steps
taxy4d Privacy Policy for your Indonesia account
CONTACT ROUTES

Contact us about your privacy choices

A privacy request should reach the team that can verify you safely, so we keep three direct paths open. Include your account ID, the payment rail involved, and the date of the activity if you are asking about DANA, OVO, GoPay or QRIS records. We may ask you to confirm a recent login or wallet step before changing data, because privacy help must not hand account access to the wrong person.

Team online

Live chat 10:00-02:00 WIB

Use live chat when you are signed in and need a quick privacy check on cookies, device sessions or wallet records. We can confirm your account ID before giving any data-related answer.

WhatsApp privacy help

Message our WhatsApp line for correction requests tied to your name, phone number or payment rail. Send only the last four digits of a reference, never your full wallet PIN.

Email [email protected]

Email is better for export or deletion requests because you can attach dates, screenshots and account details. We reply with the next verification step and the expected handling window.

ACCOUNT SAFETY

How we handle account data

We treat privacy as an account operation, not a slogan. Each data category has a reason, a storage place and a support path for correction.

Account creation data

When you join, we collect your name, contact number, login details and account ID so we can verify you later. This data supports password resets, wallet checks and privacy requests.

Payment privacy

DANA, OVO, GoPay and QRIS records are used to match deposits and withdrawals with your wallet. We store reference codes and timing, not your private wallet PIN or app password.

Device and cookie choices

Your browser path, IP region, device type and cookie choice help us keep sessions stable and spot unusual access. You can clear cookies in your browser, then sign in again.

Game activity records

Entries in Speed Blackjack, Rooster Rumble, Bingo, Fish Hunter, Sportsbook and Crash Games are linked to account records so results, wallet balances and disputes can be checked accurately.

Retention windows

We keep data only as long as needed for account operations, security checks, payment reconciliation and legal duties. Some payment and withdrawal records may remain after account closure where law requires.

Request verification

Before we edit, export or remove eligible data, we confirm that the request comes from you. We may ask for account ID, recent login timing or a partial payment reference.

Privacy questions before you join

These answers cover the privacy questions we hear before you open an account and after you start using the wallet. They explain what data we collect, why payment references matter, how cookies behave and how you can ask for changes. If your case involves a specific DANA, OVO, GoPay or QRIS transaction, contact us with the date and account ID so we can trace it safely.

We collect the details needed to create and protect your account: name, contact number, login records, device signals and wallet references. We use them for access checks, payment matching and privacy support.

No. We store transaction references, timing and status so your wallet balance can be matched. Your private PIN, app password and full wallet credentials stay with your payment provider.

Cookies help keep your session active, remember browser choices and support security checks. You can clear them through your browser settings, but you may need to sign in again afterward.

Yes. Email [email protected] with your account ID and contact number. We verify the request first, then tell you what data can be exported and how it will be delivered.

Yes. Contact live chat or WhatsApp and explain what needs changing. We may ask for a recent login time or partial payment reference before updating details on your account.

We may keep certain records when they are needed for payment reconciliation, security checks, disputes or legal duties. We will explain which data remains and why it cannot be removed yet.

Only support and operations staff who need the case can view it. We keep the request tied to your account ID, payment context and verification steps to reduce unnecessary exposure.